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Service

Managed Security Service

by ESC - Enterprise Security Center GmbH

Logo of ESC – Enterprise Security Center GmbH

Key Facts

  • Aufrechterhaltung des Sicherheitsniveaus
  • Individuelle Service-Level (bis 24x7)
  • Klare Kostenstruktur

Categories

  • Computer emergency response team (CERT)
  • CIP – Critical Infrastracture Protection (security solutions)
  • Managed security services

Key Facts

  • Aufrechterhaltung des Sicherheitsniveaus
  • Individuelle Service-Level (bis 24x7)
  • Klare Kostenstruktur

Categories

  • Computer emergency response team (CERT)
  • CIP – Critical Infrastracture Protection (security solutions)
  • Managed security services
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PRODUCT DESCRIPTION

IT security solutions are as different as the companies that use them. The constant development of attack and defense methods requires the ongoing intensive examination of technical details as well as practical consequences. This high level of current special knowledge is rarely used in individual companies - security itself is not consciously perceived. Its effect naturally lies in the absence of errors or catastrophic events and thus remains unobtrusive. Necessary efforts are therefore often dramatically underestimated and neglected. Security becomes random.

BASIC SERVICES:
24*7 monitoring / surveillance
Service acceptance by e-mail, web support portal, telephone
Service language is German (native language), English (optional)
Documentation/tracking in the ticket system
Time quota for remote work, support and administration
Reporting

SERVICE TYPES:
Reactive: On request of the client
Collaboration: Proposal - Testing - Implementation
Proactive: full service

SERVICE LEVEL AGREEMENTS:
Change Requests (8*5 , up to 30 min.)
Incident Management (8*5 , up to 30 min.)
Emergency Response (24*7, immediately)

ADVANTAGES:
Maintenance of the safety level
Continuous alignment with security policy
Reliable protection through regular adjustments
Fixed agreed maintenance flat rates
Clear cost structure
Individual service levels (up to 24x7)

To ensure standardized quality and suitable security mechanisms, ESC services are certified for IT security according to DIN ISO/IEC 27001:2015 and DIN EN ISO 9001:2015

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