About Freshservice Freshservice is the AI-powered ServiceOps platform that unifies IT Service (ITSM), Asset (ITAM), Operations (ITOM), and Enterprise Service Management (ESM) on a single platform with a shared data layer. It gives IT, HR, finance, and facilities teams full visibility across services and infrastructure without the complexity of stitched-together tools. Freshservice is available with a domain specific AI layer called Freddy AI that delivers personalized assistance for employees, safe automation for service teams and prescriptive insights for IT leaders. The result is resilient, proactive service delivery that scales across the entire organization. Organizations like Seagate, New Balance and McLaren racing trust Freshservice to deliver quality employee service a ...