"Speaker: Zymer Shala AI has arrived in many organizations. Sustainable business value, however, often has not. Based on more than 100 AI implementations, we have learned that the biggest obstacles are rarely technical. They emerge when people, processes, and organizational change are not given enough attention.

What many organizations get wrong:

They start with technology instead of people. Processes are automated before employees understand what AI can do, where it delivers value, and where its limitations lie. The well-known BCG rule of thumb highlights this: Successful AI initiatives are 10% algorithms, 20% technology, and 70% people, processes, and change management. Technology matters, but it is only one part of the equation.

They underestimate the impact of limi ...