Anna's identity chain is perfect. Until she asks the chatbot for help …
What defines modern, seamless identity chains today, and how to ensure they remain unbroken even in the face of AI agents.
Topic
When & Where
Details
Format:
Management lecture
Language:
German
Session description
Speaker: Marc Bütikofer
Many companies are currently integrating an AI assistant into their customer portal or are beginning to use AI in other ways. Often, this AI calls the backend APIs using a technical service account—which has access to all customer data. The customer is reduced to nothing more than a parameter. And the AI agent does whatever you tell it to do.
The presentation tells the story of Anna and her health insurance. Anna takes out her policy using the EUDI Wallet, logs in with a passkey, and her session is continuously evaluated, with every critical change confirmed: a secure and unbroken chain of identity. Then Anna uploads a doctor’s bill to the new AI assistant. Hidden within it: an unintended instruction that the assistant ...
