When performing service processes, various standardized work processes have proven to be particularly effective and can be transferred to many IT service organizations.
With the KIX Pro additional module "ITSM-Workflows" we have put together workflow configurations that are frequently used as well as tried and tested in practice. These can be adapted and supplemented at any time to meet the specific needs of the organization. The basic structures are retained.
The ITIL-compliant workflows are available to you immediately after installing the module. It is possible to automatically send your IT users personally tailored, status-dependent templates when creating and processing tickets or to display them in the Self Service Portal. The processing status of your service tickets can be clearly identified using various ticket types (e.g. problem, service request, incident, ...) and can be seen at a glance in overview lists and reports. By using the module, there are fewer errors in the classification and processing of your service orders.
In short: time savings through immediate usability and optimization of your work processes