Send message to

Do you want to send the message without a subject?
Please note that your message can be maximum 1000 characters long
Special characters '<', '>' are not allowed in subject and message
reCaptcha is invalid.
reCaptcha failed because of a problem with the server.

Your message has been sent

You can find the message in your personal profile at "My messages".

An error occured

Please try again.

Make an appointment with

So that you can make an appointment, the calendar will open in a new tab on the personal profile of your contact person.

Create an onsite appointment with

So that you can make an onsite appointment, the appointment request will open in a new tab.

Software New

Hall 7 / Booth Number 7-343

KIX Pro additional module "ITSM-Workflows"

Video

south_east

Categories

Certification of products and services

Key Facts

  • Fully preconfigured workflows from practice
  • ITIL-compliant workflows directly available
  • Optimization of work processes

Product Description

When performing service processes, various standardized work processes have proven to be particularly effective and can be transferred to many IT service organizations. With the KIX Pro additional module "ITSM-Workflows" we have put together workflow configurations that are frequently used as well as tried and tested in practice. These can be adapted and supplemented at any time to meet the specific needs of the organization. The basic structures are retained. The ITIL-compliant workflows are available to you immediately after installing the module. It is possible to automatically send your IT users personally tailored, status-dependent templates when creating and processing tickets or to display them in the Self Service Portal. The processing status of your service tickets can be clearly identified using various ticket types (e.g. problem, service request, incident, ...) and can be seen at a glance in overview lists and reports. By using the module, there are fewer errors in the classification and processing of your service orders. In short: time savings through immediate usability and optimization of your work processes
... read more

Watch our product video

external video thumbnail
close

This content or feature is available to the it-sa 365 community. 
Please register or log in with your login data.