Digital identities: Weighing risk and user experience

Learn more about balancing risk and user experience when managing digital identities.

Written by Martin Runde

itsa 365: Shield with person and hook on black background

Our digital identities are fundamental to our interaction with others and with the online world. When we can prove who we are, we gain control and access to people, information and benefits. Digital trust in these identities is power.

But creating a trusted digital identity can be difficult. It's a complex network of traditional means of identification such as name, address, date of birth, and social security number, as well as data points such as email address, username and password, search habits, buying patterns, and more.

This personal data consists of the unique characteristics associated with a person and opens the door to every online interaction. However, the more these interactions increase, the greater the security gaps become. Attackers are constantly finding new ways to use personal information to steal identities or gain access to valuable corporate data.

But how do you protect yourself and your business without overburdening your users? The customer experience is a critical competitive factor today, and treating your customers like cybercriminals is detrimental to your own bottom line.

Learn more in the guide to balancing risk and user experience when managing digital identities.

A document on this subject is available in German. Would you like to read it? Switch to the German view.

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Author

Martin Runde

Cusomer Success Manager - Architekt

IBM Deutschland GmbH