The future of MSPs: Using agentic AI to move from reactive support to predictable outcomes
The managed services business is evolving rapidly. Whereas Managed Service Providers (MSPs) traditionally focused on reacting to customer IT issues, they are now increasingly leveraging automation and agentic AI across key service areas such as Remote Monitoring & Management (RMM) and Security Operations. This enables them to predict and even prevent issues before they impact customer productivity. The result is better outcomes for more customers, without continuously increasing headcount. This session explores what is already possible today and what developments MSPs in the DACH market can expect in the future.
Topic
When & Where
Details
Format:
Management lecture
Language:
German
Session description
Speakers: Johannes Kamleitner, Tobias Mayr
The MSP business is undergoing a profound transformation. Today’s customers expect far more than reactive IT support. They demand proactive services, robust security, and rapid response times, while the complexity of their IT environments continues to grow. At the same time, MSPs face the challenge of supporting an expanding customer base efficiently without continuously increasing staffing levels.
Artificial intelligence and automation are becoming critical success factors in meeting these demands. In areas such as Remote Monitoring & Management (RMM), Service Desk operations, and IT Operations, AI helps MSPs detect issues earlier, automate repetitive tasks, and predict and even prevent problems before they impact customer prod ...
