Matrix42 Enterprise Service Management stands for ITIL-based process automation that directly addresses end user needs. With the Service Catalog and the Self-Service Portal, you can create freedom for innovation in IT. Users order their services themselves. Their supervisors and, optionally, an IT manager only need to approve the orders. You can freely define the underlying workflows.
Deployment is carried out fully automatically via your Unified Endpoint (UEM), Client Lifecycle (CLM) or Enterprise Mobility Management (EMM) solution. No matter whether you use Matrix42 or a 3rd-party solution.
With the Service Desk:
- you respond effectively to incidents
- analyze the causes of problems with the help of root cause analyses
- and orchestrate changes or extensions
Configuration Management (CMDB) helps you to make all services, software, devices, and their consumers transparent, including their dependencies. License and Contract Management helps you ensure compliance and cost transparency.
The solution is complemented by the underlying Matrix42 Digital Workspace Platform. In addition, to a low-code SolutionBuilder and Workflow Studio, it also includes security functions, inventory, and software deployment.
Security Orchestration, Automation, & Response (SOAR) is an integral part. Leave it to Matrix42 Secure Unified Endpoint Management to block, contain, and remediate real-time cyber threats without impacting user productivity. Manage workstations and mobile devices perfectly orchestrated with Enterprise Mobility Management (EMM) and Client-Lifecycle-Management (CLM).
User- and object-based behavior analysis (UEBA) draws your attention to possible weak points or potentials for optimization. The built-in encryption delivers automatic, file-based protection of sensitive data against unauthorized access. Possible security risks are reduced to a minimum: Patch Managementkeeps all applications current and ensures that applications can be executed.