KIX is an open source software that optimizes and digitally maps all workflows in IT service and technical customer service. KIX was developed out of a passion to combine professional service and open source. Thus, in addition to the high range of functions for service teams, KIX offers the advantage that the source code is publicly available and equipped with open interfaces. This offers users a high degree of flexibility as well as the possibility of individual adjustments and functional extensions. The open source management software is available as KIX Start, KIX Pro and KIX Cloud variants.
KIX Pro is the browser-based service management system for qualified IT service and technical customer service. In addition to comprehensive management of service orders and service level agreements, the range of functions includes many services for efficient support in service provision. The use of KIX Pro is extremely flexible and can be used locally (on-premise) or as software as a service (SaaS, full-managed service).
Numerous tried and tested extensions and additional modules (e.g. ITSM workflows, Kanban board, maintenance planner, security management, KIX Connect and much more) are available for KIX Pro.
KIX Pro is characterized by clarity and easy training for service employees and customers (self-service). Thanks to extensive reports and evaluations, you always have an overview of your service orders. You receive an easy-to-use and comprehensive template system for ticket, text and answer templates, questionnaires and discussion guides.
In short: KIX Pro is the ideal support for your service business!