HEINZELMANN Service.Desk, developed in Nuremberg by FCS Fair Computer Systems, goes far beyond traditional IT Service Management (ITSM). This powerful and budget-friendly software seamlessly integrates essential ITIL processes such as incident, problem, change, and release management into a modular system. It supports not only IT departments but also HR, facility management, and customer service in the efficient organization and handling of requests. HEINZELMANN offers comprehensive functionalities that enable user-friendly service process management. Notably, it allows for self-managed customization without incurring additional costs.