15
- Hall 7 / Booth Number 7-124
HEINZELMANN Service.Desk: Modular Helpdesk and IT Service Management with Budget-Friendly, Flexible Customizing
Key Facts
- ITIL-based & Enterprise Service Management Incident, Problem, Change & Release Management plus ESM for HR, Facility & Customer Service
- Automated Workflows & Customizing Flexible processes, escalation management, self-configurable without extra costs
- Integration & Usability Seamless connection with Asset.Desk, self-service portal, intuitive interface
Categories
Asset management / IT documentation IT service management
Product information
HEINZELMANN Service.Desk, developed in Nuremberg by FCS Fair Computer Systems, goes far beyond traditional IT Service Management (ITSM). The modular software integrates key ITIL processes such as Incident, Problem, Change, and Release Management and supports not only IT departments but also HR, Facility Management, and Customer Service in efficiently organizing and processing requests.
With HEINZELMANN, service processes can be designed flexibly, user-friendly, and cost-efficiently. A major advantage is the easy customizing, which allows adjustments to be made independently – without additional costs.
Target groups
HEINZELMANN Service.Desk is aimed at the public se ...Product Expert
Julian Saalfrank
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