Matrix42 Enterprise Service Management stands for ITIL-based process automation that directly addresses end user needs. With the Service Catalog and the Self-Service Portal, you can create freedom for innovation in IT. Users order their services themselves. Their supervisors and, optionally, an IT manager only need to approve the orders. You can freely define the underlying workflows.

Deployment is carried out fully automatically via your Unified Endpoint (UEM), Client Lifecycle (CLM) or Enterprise Mobility Management (EMM) solution. No matter whether you use Matrix42 or a 3rd-party solution.

With the Service Desk: