OTRS - The Service Desk Platform by EasyVista is a modular service management platform for SMB and midmarket organizations. Built on ITIL practices and designed for rapid deployment, it enables teams to quickly establish and scale service operations. As part of EasyVista, OTRS integrates into a unified service desk ecosystem spanning ticketing, remote support, monitoring, and automation, supporting organizations such as Lufthansa, Porsche, Haribo, and BSI.